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Customer Support Specialist

We are looking for a customer-oriented and sales-driven Customer Support Representative to join our team and handle customer interactions for a marketing agency serving the Saudi market. The ideal candidate should be fluent in the Saudi dialect, have excellent communication skills, and be able to understand customer needs, explain the agency's services, and convert potential customers into clients.

Full-time Heliopolis - On Site L2 Mid-level Posted 3 hours ago
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What you will do

  • - Handle customer inquiries and provide professional support through calls and other communication channels.
  • - Communicate naturally and confidently using the Saudi dialect.
  • - Explain the agency's marketing services and present suitable solutions to potential clients.
  • - Identify customer needs and recommend relevant services.
  • - Follow up with potential clients and convert leads into sales opportunities.
  • - Handle customer complaints and resolve issues professionally.
  • - Maintain positive relationships with existing and potential clients.
  • - Coordinate with the marketing team to ensure customer requests are handled properly.
  • - Record customer interactions, follow-ups, and leads in the company's system.
  • - Achieve assigned sales and customer satisfaction targets.

What we are looking for

  • - Excellent command of the Saudi dialect, both spoken and conversational.
  • - Previous experience in Customer Service, Customer Support, Telesales, or Sales.
  • - Strong communication, negotiation, and persuasion skills.
  • - Good understanding of customer service principles.
  • - Ability to identify customer needs and handle objections.
  • - Sales-oriented mindset with the ability to achieve targets.
  • - Good problem-solving skills and ability to handle difficult customers.
  • - Good computer skills and ability to use CRM systems.
  • - Experience in a marketing agency or digital marketing services is a plus.
  • Preferred Qualifications:
  • - Experience dealing with Saudi clients.
  • - Basic knowledge of digital marketing services such as social media management, paid advertising, content creation, and branding.
  • - Experience in lead generation and follow-up.

About Restart Technology

Since 2014 we have built software and teams for government entities and leading brands across the GCC, North America and Europe — with offices in Riyadh, Dubai and Cairo and a clear four-level career framework.

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